Question 1

How do I book a ride?

Accepted Answer

You can easily book your ride online through our website or by phone. Choose the date, time and destination and we'll take care of the rest.

Question 2

Can I change or cancel my bookings?

Accepted Answer

Yes, changes or cancellations are possible free of charge up to 24 hours before the trip.

Question 3

What payment options do you offer?

Accepted Answer

We accept all common payment methods, including credit card, PayPal and Sofortüberweisung.

Question 4

How do I make sure my driver is on time?

Accepted Answer

Our team monitors your booking in real time to ensure your driver arrives at the agreed location on time.

Question 5

What additional features are your vehicles equipped with?

Accepted Answer

Our vehicles offer the highest level of comfort with amenities such as Wi-Fi, drinks and comfortable seats.

Question 6

What makes your driving service special?

Accepted Answer

Our exclusive service offers you comfort, discretion and tailor-made solutions for every type of trip.

Question 7

booking and confirmation

Accepted Answer

• Booking methods:
You can easily book your trip via our website, by email or by phone.

• Booking period:
We recommend booking at least 24 hours before your desired pick-up time . Short notice bookings are possible subject to availability.

• Booking confirmation:
After successful booking, you will receive a written confirmation by email or SMS with all relevant details about your trip.

• Mandatory information when booking:
Please ensure that the following information is provided correctly:
• Name of the passenger
• Date and time of the trip
• Pick-up and destination address
• Flight number (for airport transfer)
• Number of passengers
• Special requests (e.g. child seat, additional luggage space)

Question 8

cancellation policy

Accepted Answer

• Free cancellation:
Cancellation is possible free of charge up to 12 hours before the start of the journey .

• Cancellations within 12 hours:
For short-term cancellations (less than 12 hours before pick-up) a cancellation fee of 50% of the booking amount will be charged.

• No-Show:
If the customer is not found at the agreed meeting point and no contact is made, the full amount of the booking will be charged.

• Change of booking:
Changes to the booking (e.g. time or pick-up address) are possible up to 6 hours before departure and are subject to availability.

Question 9

Prices and payment terms

Accepted Answer

• Pricing:
Our prices are based on the vehicle class booked, the distance traveled and any additional services.

• Payment options:
We accept the following payment methods:
• Cash (upon departure)
• Credit card (VISA, MasterCard, AMEX)
• PayPal
• Bank transfer (for corporate customers)

• Advance payment:
For larger group bookings or longer trips, advance payment may be required.

• Additional costs:
Additional services such as waiting times beyond the included time, additional stops or special requests will be charged separately and communicated in advance.

Question 10

Waiting times & delays

Accepted Answer

• Including waiting times:
• Airport pick-up: 60 minutes free waiting time from the actual arrival time of the flight.
• Other pick-up locations: 15 minutes free waiting time from the agreed pick-up time.

• Additional waiting time:
After the free waiting period has expired, additional charges will apply for every 30 minutes or part of it.

• Flight delays:
We monitor all flights and adjust our pick-up times accordingly. In the event that a flight is excessively delayed (more than 2 hours), we ask that you notify us in advance.

Question 11

baggage guidelines

Accepted Answer

• Free baggage allowance:
Each vehicle offers sufficient space for standard luggage (1 suitcase + 1 hand luggage per person).

• Bulky luggage:
Please inform us in advance about large or bulky luggage (e.g. ski equipment, musical instruments) so that we can provide the appropriate vehicle.

• Additional storage space:
If you have a large amount of luggage, an upgrade to a larger vehicle class may be necessary.

Question 12

behavior in the vehicle

Accepted Answer

To ensure the safety and comfort of all passengers, we ask that you adhere to the following rules of conduct:
• Smoking and consumption of alcoholic beverages are not permitted in our vehicles.
• Please keep the vehicle clean and treat it with respect.
• Our drivers have the right to cancel the journey if passengers behave inappropriately or safety is at risk.

Question 13

Liability and Insurance

Accepted Answer

• Our company assumes no liability for personal items forgotten or lost in the vehicles.
• All trips are covered by our comprehensive business liability insurance.
• We accept no responsibility for delays due to unforeseeable circumstances such as road conditions or force majeure (storms, demonstrations).

Question 14

data protection

Accepted Answer

Your personal data will be treated confidentially in accordance with the General Data Protection Regulation (GDPR) and will only be used to process your booking. It will not be passed on to third parties.

Question 15

special requests & extras

Accepted Answer

We offer a variety of special services including:
• Child seats (please specify when booking)
• VIP services with personal attention
• Multilingual drivers on request
• Limousines with individual branding for events

Please contact us for individual offers and special requests.

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