Individual shuttle service

Cancellation Policy

1. Booking and confirmation • Booking methods: You can easily book your trip via our website, by email or by phone. • Booking period: We recommend bookings are made at least 24 hours before the desired pick-up time. Short-term bookings are possible depending on availability. • Booking confirmation: After a successful booking, you will receive a written confirmation by email or SMS with all relevant details about your trip. • Mandatory information when booking: Please ensure that the following information is provided correctly: • Name of the passenger • Date and time of the trip • Pick-up and destination address • Flight number (for airport transfer) • Number of passengers • Special requests (e.g. child seat, additional luggage space) 2. Cancellation conditions • Free cancellation: Cancellation is possible free of charge up to 12 hours before the start of the trip. • Cancellations within 12 hours: For short-term cancellations (less than 12 hours before pick-up), a cancellation fee of 50% of the booking amount is due. • No-show: If the customer is not found at the agreed meeting point and no contact is made, the full amount of the booking will be charged. • Change of booking: Changes to the booking (e.g. time or pick-up address) are possible up to 6 hours before departure and are subject to availability. 3. Waiting times & delays • Included waiting times: • Airport pick-up: 60 minutes free waiting time from the actual arrival time of the flight. • Other pick-up locations: 15 minutes free waiting time from the agreed pick-up time. • Additional waiting time: After the free waiting time has expired, additional fees apply for every 30 minutes or part thereof. • Flight delays: We monitor all flights and adjust our pick-up times accordingly. If a flight is excessively delayed (more than 2 hours), we ask that you notify us in advance.